Everything to do with money on your Fast Hive account lives in one place: the client area. This guide covers viewing and paying invoices, storing and updating payment methods, using account credit, and understanding why an invoice appeared before you expected it.
- Invoices - every invoice, paid and unpaid.
- Payment Methods - stored cards and saved details.
- Add Funds - put credit on the account in advance.
- Quotes - proposals awaiting your acceptance.
Viewing and paying an invoice
- Sign in at my.fasthive.com.
- Open Billing → My Invoices, or go straight to Invoices.
- Click the invoice number to open it. You will see the line items, the total, the due date and the current status.
- Choose a payment method and click Pay Now.
- Complete the payment. The invoice status changes to Paid and a receipt is emailed to you.
Use Download on the invoice page to save a PDF for your records or your accountant.
What the statuses mean
| Status | Meaning |
|---|---|
| Unpaid | Issued and awaiting payment. |
| Paid | Settled in full. Nothing to do. |
| Overdue | Past its due date. Services may be suspended if it stays unpaid. |
| Payment Pending | A payment is in progress and has not cleared yet. Do not pay again. |
| Refunded | Payment has been returned to you. |
| Cancelled | Voided. No payment is required. |
Managing payment methods
Go to Payment Methods to add, update or remove stored details.
- Add a method - click to add and follow the secure form. Card details are handled by the payment gateway and stored with them, not on our servers.
- Set a default - the default is what automatic renewals use. If you have several, make sure the right one is marked.
- Update an expiring card - do this before it expires. A declined renewal is the most common reason a service is unexpectedly suspended.
- Remove a method - delete old cards so a stale one is never attempted.
Using account credit
Add Funds lets you deposit credit in advance. Future invoices are then settled from that balance automatically.
This is useful when you would rather make one payment a year than several small ones, when you are managing a budget, or when your card is about to change. Deposited credit is applied to invoices as they are generated.
Why an invoice arrived when it did
- Invoices are generated in advance of the due date, so there is time to pay before the service renews. Receiving one is not a sign that payment is late.
- Domains renew separately from hosting, on their own registration anniversary, so the two rarely align.
- Adding a service mid-cycle produces a prorated invoice so the new item lines up with your existing billing date.
- Upgrades generate an invoice for the difference in price for the remainder of the term.
Troubleshooting
| Symptom | Cause and fix |
|---|---|
| Card declined at checkout | Check the expiry date, the billing address matches your bank's records, and that international payments are permitted. Banks frequently decline a first-time online payment to a new merchant - a call to them usually clears it. |
| Paid, but the invoice still shows Unpaid | Some methods take time to clear and sit at Payment Pending. Do not pay twice. If it has not updated within a working day, open a ticket with the transaction reference. |
| Service suspended despite payment | The payment may have been applied to a different invoice, or it has not cleared. Open a ticket with Accounts & Billing and include the receipt - reactivation is quick once confirmed. |
| Charged twice for the same thing | Usually a duplicate submission. Open a ticket with both transaction references and we will refund the duplicate. |
| Automatic renewal did not go through | The stored card has expired or was removed. Update it in Payment Methods and pay the outstanding invoice manually. |
| Invoice emails are not arriving | Check your spam folder, confirm the email address on the account is current, and check which contacts are set to receive invoice emails under Manage Contacts. |
| Need a VAT or tax number on the invoice | Add it to your account details under Manage Your Account, then ask Accounts & Billing to reissue any invoice that needs it. |
Frequently asked questions
Are my card details stored on Fast Hive servers?
No. Card data is held by the payment gateway. We store only a reference token and the last four digits so you can identify the card.
Can I change my billing cycle?
Yes. Open a ticket with Accounts & Billing naming the service and the cycle you want. Longer cycles usually carry a discount - yearly shared hosting saves up to 17%.
Will my price go up at renewal?
Fast Hive does not use first-year-only pricing. The rate you saw on year one is the rate you see on year two.
Can someone else pay my invoices?
Yes. Add them as a contact with billing permissions under Manage Contacts, or send them the invoice PDF.
What currencies can I pay in?
The client area shows a currency selector in the header. If you need to change the currency on your account, ask Accounts & Billing - it cannot always be switched once invoices exist.
How much notice do I get before a service renews?
Invoices are generated ahead of the due date and reminders are emailed. Keep your contact address current so you receive them.
